FAQs

To secure your preferred date, we recommend booking The Venue as early as possible, especially if your event falls during weekends, holidays or peak seasons. Typically, booking 2 to 3 months in advance is usually sufficient. If your event is coming up soon, we encourage you to contact us early.

Yes, a non-refundable deposit is required to secure your booking at The Venue.

If booking more than three (3) months in advance, the client is required to pay a minimum of 50% deposit to secure the booking with the balance and security bond due at least three (3) months prior to the date of your function. If booking less than three (3) months in advance, the client is required to pay in full the total, plus security bond.

The exact deposit amount and payment details will be provided at the time of booking and are necessary to confirm your event date. This deposit ensures your chosen date is reserved exclusively for your event. The deposit will be deducted from any final hire fee, and our team will provide a clear breakdown of the payment schedule and terms.

Our cancellation and refund policy is designed to ensure clarity and fairness for both parties. Please read the following terms carefully and consult our full terms page:

Confirmation of Reservation: To confirm a booking at The Venue and secure your date, you must complete the online Booking Form, agree to the Terms and Conditions and pay a non-refundable deposit. Your booking will only be locked in once these are received. Please note, we cannot guarantee availability until these requirements are met..

Cancellations & Postponements (by the Client):

• In the event of a cancellation, the entire deposit for a function will be forfeited.
• For cancellations made at least fourteen working days before the function, clients may choose either a 50% refund of the total booking amount or to postpone the function and transfer 100% of the monies paid to a new date within six months of the original function date.
• Notification of postponement or cancellation must be sent in writing to The Venue Coordinator.
• Monies paid can only be transferred once; a second postponement will incur a 100% cancellation fee. Postponement must be confirmed no later than fourteen working days before the function date.
• Cancellations made within fourteen working days of the function date will incur a 100% cancellation fee.
• The Security Bond is fully refundable in the event of cancellation.

Cancellations (by The Venue):

If your function is cancelled by The Venue due to circumstances beyond our control, all funds paid will be refunded to the client. In such cases, The Venue will not be held liable for any damages or losses resulting from the cancellation.

Final Numbers & Payment:

• All final details, including food and beverage caterers, event schedule, and confirmed guest numbers, must be submitted in writing no later than fourteen working days before your function.
• Any changes to your booking or final details must also be made and approved in writing. Verbal advice will not be accepted as confirmation or considered final.
• Full payment must be received at least three months prior to the function unless otherwise authorised by the manager. If payment is not received within this timeframe, The Venue reserves the right to cancel the booking.

We recommend confirming any changes as soon as possible to avoid misunderstandings, and we encourage you to communicate any needs regarding your booking well in advance. Should you have any questions about this policy, feel free to contact us.

The Venue does not provide in-house catering, but there are numerous local caterers available to meet your needs. For a convenient local option, the nearby Thyme Cafe - Main Beach may be able to cater for your event. You can contact them at 07 5591 8000 to discuss your requirements.

You are welcome to arrange your own catering via a professional catering business. All caterers must hold an off-site catering licence, and a copy of this licence must be provided to The Venue prior to the event.

Bringing your own food / drink etc is forbidden. Food / Drink must be arranged via a caterer with off-site catering licence.

The Venue does not have an on-site kitchen available for use by external caterers. However, we welcome caterers with an off-site catering licence, provided a copy of their licence is supplied to The Venue before the event.

There is a microwave and warming oven. Plus there are four under bench bar fridges and a small glass dishwasher. Items including Glassware will need to be hired (this is usually handled by your caterer).

We recommend discussing your catering requirements with your chosen provider to ensure they are equipped to handle off-site preparation and service.

If your event includes the service of alcohol, you can stock our beautifully presented bar with the assistance of your chosen caterer, utilising their liquor licence. All bar staff must have a valid RSA (Responsible Service of Alcohol) certification, and copies of these must be provided to The Venue in advance.

We recommend discussing these details with your caterer early in the planning process to ensure everything is in place.

The Venue does not provide an on-site event coordinator.

It will be your responsibility to manage the schedule and oversee event proceedings. If you require additional support during your event, we recommend hiring an event coordinator to ensure everything runs smoothly.

At The Venue, we only provide the hire of the venue and access to the space for your event. While we do not offer event coordination or in-house staff for service, we ensure that you have full access to the venue as agreed.

Your hired space will be ready for your event, and we provide a clean, well-maintained environment to host your celebration or function. We recommend arranging for external coordinators, caterers, and staff to handle specific event needs, such as food, drinks, and guest services.

For any technical needs, such as AV equipment hire / setup or for any other requirements, please ensure these are arranged in advance.

For seated events, The Venue can comfortably accommodate up to 50 guests at tables, with an additional 10 guests at the bar, for a total of 60.

For standing events, we can host up to 100 guests, though we recommend a maximum of 80 for an optimal experience. Whether you're planning a formal event or a more relaxed gathering, The Venue offers the ideal setting for your occasion.

At The Venue, we provide a clean, modern, and versatile space for your event. Here are the key facilities and equipment available:

Event Space: A stylish and flexible space that can accommodate a maximum of 100 guests, with up to 50 seated guests at tables, a further 10 seated at the bar or up to 100 standing guests. The layout can be adjusted to suit your event’s needs, whether it’s a seated dinner or a cocktail party. The furniture provided is best suited to a cocktail party style event.

Bar Area: A beautifully presented bar that can be stocked for your event with the assistance of your chosen off-site caterer. All bar staff must have their RSA certificates, which need to be provided in advance. The bar has four under bench bar fridges. There is also a microwave, warming oven and a small glass dishwasher.

Furniture: We provide tall tables and bar stools, a few settees as well as additional seating at the bar area for up to 10 guests. This furniture configuration is best suited to events such as cocktail parties.

AV and Technical Requirements: While we do not supply AV equipment, the venue can accommodate external AV setups. For this you will need to arrange your own technical equipment. However, we do have a large wall mounted TV screen that one can connect to via HDMI in order to play movies / photos / slideshows etc.

Access to Power: Power outlets are available for any additional lighting, music, or technical requirements you may have.

Restrooms: Clean and well-maintained facilities are available for all guests. There are 2 separate toilets each with a basin as well as a shower.

Venue Access: The venue is available to you for the agreed-upon time, with early access available for setup if required (subject to availability and applicable fees being paid).

Please note that we do not directly provide catering, event staff, or additional technical equipment (e.g., lighting, sound systems).

Yes, you may decorate The Venue for your event to suit your theme and style. We want your event to feel personal and special, and decorating is a great way to do so. However, there are a few guidelines and restrictions to ensure the safety and preservation of the venue:

GUIDELINES

Decoration Approval: All decorations and items brought into the venue must be approved by The Venue prior to your event. This includes any external decorations such as flowers, signage, or props.

Attachment Restrictions: Decorations cannot be glued, pinned, or affixed to walls or any venue fixtures. Please ensure that all items are free-standing or can be safely placed without causing damage.

Balloons & Helium: If you plan to use balloons, they must be weighed down to prevent them from floating away. Please note that helium balloons must be appropriately weighted.

RESTRICTIONS

Glitter & Confetti: Glitter and confetti are not permitted due to the difficulty in cleaning and potential damage to the venue’s surfaces. Additional cleaning fees may apply if these materials are used.

Fire & Naked Flames: For safety reasons, the use of naked flames is prohibited (this includes candles). Battery-operated candles or LED lights are a suitable alternative.

Fire Hazards: Smoke machines or any items that could trigger the venue's fire alarms are also not allowed.

SETUP AND PACK DOWN

Timeframe: You can access the venue for decorating within your scheduled hire time. Please plan accordingly for setup and pack down to ensure everything is ready before the event starts and cleared afterwards.

We aim to create a beautiful space for your event, and we’re happy to work with you to ensure your decorations align with both your vision and our venue guidelines. If you have any specific decoration ideas or questions, feel free to discuss them with us in advance.

The Venue is located on the first floor and is accessible only via a set of steep stairs. We regret that this will make access challenging for individuals with mobility limitations.

The Venue is a versatile space that can host a variety of events, including:

• Birthday Celebrations (including milestone birthdays)
• Corporate Functions such as meetings, workshops, and presentations
• Cocktail Parties and Networking Events
• Product Launches and Seminars
• Small Conferences
• Intimate Weddings and Wedding Receptions
• Business Lunches and Dinners
• AGMs and Awards Presentations
• Trivia Nights and Social Gatherings

For seated events, The Venue can comfortably accommodate up to 50 guests at tables, with an additional 10 guests at the bar, for a total of 60.

For standing events, we can host up to 100 guests, though we recommend a maximum of 80 for an optimal experience. Whether you're planning a formal event or a more relaxed gathering, The Venue offers the ideal setting for your occasion.

The Venue is located on Tedder Avenue, in the heart of Main Beach, Queensland, on the beautiful Gold Coast. This prime location places us within walking distance of local amenities, including boutique shops, gourmet cafes, and premium accommodation, making it easy for your guests to enjoy the surrounding area.

Parking availability near The Venue varies depending on the time of day and the local area's activity. There is convenient on-street parking close by, which is usually sufficient during quieter periods.

For larger events or busier times, the nearby Main Beach Car Park accommodates up to 60 cars and is just a short walk from The Venue. Additionally, the Sundale Meriton Car Park, located approximately a 25-minute walk away, offers space for up to 150 vehicles.

We recommend encouraging guests to carpool or plan their arrival ahead of time to ensure a smooth parking experience.

With its central location, The Venue is easily accessible for guests coming from both local areas and further afield on the Gold Coast.

By Car: The Venue is easily accessible by car with convenient on-street parking available, depending on the time of day. The nearby Main Beach Car Park accommodates up to 60 cars and is just a short walk from The Venue. Additionally, the Sundale Meriton Car Park, located approximately a 25-minute walk away, offers space for up to 150 vehicles.

By Public Transport: Public transport options are also available, with bus and tram stops within close proximity, making it easy for guests to travel to and from the venue.

By Foot: If you're staying nearby, The Venue is within walking distance of several local attractions, restaurants, and accommodations, allowing for a relaxing, car-free experience.

We offer flexible hire times to suit your event needs.

Available for Hire: Monday to Sunday, between 8:30am and 11:00pm.

Minimum Hire: The minimum hire period is 3 hours.

Maximum Hire: The maximum hire period is from 8:30am until 11:00pm each day.

The Venue is not available for hire on Christmas Day, New Year’s Day, Good Friday, or Easter Sunday.

Yes, The Venue adheres to local council regulations regarding noise levels to ensure a positive experience for all guests and the surrounding community.

Noise Levels: While we encourage a lively atmosphere, we ask that events be mindful of the noise, particularly after 10:00pm, to ensure that the noise does not disturb the local area. Sound systems and music should be kept at a reasonable level.

Outdoor Noise: If your event spills into outdoor spaces, noise levels must be monitored, particularly in the later evening hours.

Security & Compliance: We recommend discussing any specific requirements regarding sound systems or live entertainment with us in advance. Should any complaints arise, The Venue reserves the right to manage and adjust noise levels as necessary to comply with local ordinances.

Our goal is to ensure your event is enjoyable for both your guests and the local community. If you have any questions about noise restrictions or need to discuss specific requirements, we are happy to assist.

If your event runs over the agreed hire time, the following will apply:

Overtime Charges: Additional charges will apply for any time exceeding the scheduled hire period. These charges will be calculated on an hourly basis.

Late Access & Pack Down: If the event goes past the scheduled time, it may impact the venue's availability for other events. We kindly ask that all guests begin to wrap up by the agreed time to ensure a smooth transition for any following events.

Advance Notice: If you anticipate needing extra time, we recommend discussing this with us in advance. Additional hours can often be arranged before your event or in the lead-up to ensure availability and a seamless experience.

Should your event exceed the scheduled time without prior arrangement, additional fees will be calculated and charged accordingly.

For more details, please speak to us about your event’s timing requirements so we can ensure everything runs smoothly.

The Venue accepts the following payment methods:

• Credit card (Visa, MasterCard, American Express and JCB)
• Google Pay
• Bank transfer (with prior agreement)

Full payment must be received no later than three (3) months prior to the function, unless otherwise authorised by the manager. If full payment is not received within this time, The Venue reserve the right to cancel the function. All prices include GST. Prices are valid for the advertised dates only, outside of these dates’ prices are subject to change.

If you have any questions or require assistance with payments, please feel free to contact us.

Yes, there may be additional fees for certain services, depending on the specifics of your event:

Cleaning: A standard cleaning fee is included in your booking. However, if excessive cleaning is required following your event (e.g., if there is significant mess, damage, or the venue is not left in an orderly state), additional charges may apply.

Security: For birthday celebrations under 25 years of age, a security guard is required to be present for the duration of the event. This is booked through The Venue’s security company and is an additional charge, which will be added to your final invoice.

Overtime: If your event exceeds the agreed-upon booking times, additional charges may apply for overtime. This will be discussed with you prior to the event, and any overtime costs must be settled before the event concludes.

These fees, if applicable, will be clearly outlined in your Function Agreement and discussed during the booking process. If you have specific requirements or concerns, please let us know in advance so we can make arrangements accordingly.

The hire fees for The Venue vary depending on the time, day, and type of event. We aim to offer a transparent and flexible pricing structure to suit your needs. For a detailed breakdown, we recommend making a booking online or contacting us directly for a personalised quote.

What’s included in the hire fee:

• Exclusive Access to The Venue during your agreed hire time that falls between 8:30am - 11:00pm.
• Event Setup & Pack Down: Access to the venue to set up before your event and pack down afterwards (within the agreed hire time).
• Use of Facilities: Use of the venue's space, including seating for up to 60 guests (seated), or up to 100 guests (standing), depending on your event type.
• Furniture: Bar tables and chairs for standing events, bar stools at the bar area, limited tables and chairs for seated events, casual sofas and coffee tables.

Additional charges may apply for:

• Additional services (such as security, cleaning, or specific requirements).

For a more accurate estimate based on your specific event, please get in touch with us directly, and we’ll be happy to provide a tailored quote.