Read the terms and conditions for booking The Venue in Main Beach. Find essential information about bookings, cancellations, payments and more to ensure a seamless event experience.
To confirm a booking at The Venue and secure your date, you must complete the online Booking Form, agree to the Terms and Conditions and pay a non-refundable deposit. Your booking will only be locked in once these are received. Please note, we cannot guarantee availability until these requirements are met.
Deposits for functions are non-refundable. For bookings made more than three months in advance, a minimum 50% deposit is required to secure the date, with the balance and security bond due no later than three months before the function date. For bookings made within three months of the function date full payment, including the security bond, is required upfront.
Full payment must be received at least three months prior to the function unless otherwise authorised by the manager. If payment is not received within this timeframe, The Venue reserves the right to cancel the booking. All prices include GST and are valid for the advertised dates only. Prices for dates outside of this range are subject to change.
All final details, including food and beverage caterers, event schedule, and confirmed guest numbers, must be submitted in writing no later than fourteen working days before your function. Any changes to your booking or final details must also be made and approved in writing. Verbal advice will not be accepted as confirmation or considered final.
A Security Bond will be added to your booking. The security bond covers any potential damages or the need for excessive cleaning and will be returned once The Venue has been inspected and deemed in good condition. The Security Bond is fully refundable in the event of cancellation.
In the event of a cancellation, the entire deposit for a function will be forfeited. For cancellations made at least fourteen working days before the function, clients may choose either a 50% refund of the total booking amount or to postpone the function and transfer 100% of the monies paid to a new date within six months of the original function date.
Notification of postponement or cancellation must be sent in writing to The Venue Coordinator. Monies paid can only be transferred once; a second postponement will incur a 100% cancellation fee. Postponement must be confirmed no later than fourteen working days before the function date. Cancellations made within fourteen working days of the function date will incur a 100% cancellation fee. The Security Bond is fully refundable in the event of cancellation.
If your function is cancelled by The Venue due to circumstances beyond our control, all funds paid will be refunded to the client. In such cases, The Venue will not be held liable for any damages or losses resulting from the cancellation.
Birthday celebrations for guests under 25 years of age require a security guard to be onsite for the duration of the function. The security guard will be arranged through The Venue's security company, with the associated cost payable by the client.
The Client is responsible for conducting the function in an orderly manner and in full compliance with the 'Terms and Conditions.' The Client must also ensure that all attendees adhere to these terms and that no disturbance or nuisance is caused to The Venue’s neighbours. The Venue reserves the right to remove any person whose behaviour is deemed objectionable, improper, or undesirable.
The Venue adheres to Responsible Service of Alcohol, and the supervisor on duty has the discretion to refuse alcohol service. Under The Venue’s Liquor Licensing, function organisers and guests are prohibited from bringing beverages onto the property. Similarly, no food may be brought into The Venue without prior written approval.
No glass, food or beverages are permitted outside The Venue premises.
Any property brought into The Venue by the client or their guests is at the owner's risk, and The Venue accepts no responsibility for loss or damage, regardless of the cause. This includes items delivered before or left after the function. The organiser will be held liable for and charged for any damages to The Venue property caused during the function by attendees, delegates, or guests.
Displays or fixtures must not be glued, pinned, or otherwise affixed to the walls. Helium balloons must be securely weighted, and smoke machines are prohibited due to sensor fire alarms. Any fees or charges arising from a false fire alarm activation caused by the client or their function will be the client's responsibility.
Children must always be supervised by a responsible adult and are not permitted in the bar area. The responsibility for children lies with the supervising adults, as The Venue staff do not assume any responsibility for children within the venue.
Access to The Venue is only permitted during the scheduled function times, unless otherwise arranged in advance with The Venue. All decorations and equipment brought in by the client must be pre-approved by The Venue. The client will be responsible for and must cover any damages caused by these items.
The use of glitter is not permitted inside The Venue or on the grounds (fees apply). Fireworks, explosives, or open flames are strictly prohibited. Any candles used must be enclosed.
